This would happen some times when new software is installed on your computer like nero which happens alot the registry has been modified here are some steps to help you resolve this problem
This is what you do...
Start the Run Command Prompt
Type in "regedit" without the parrenthesis then click ok
Go to HKEY_LOCAL_MACHINE
Then SYSTEM
Then CURRENT CONTROL SET
Then CONTROL
Then CLASS
Then find {4D36E965-E325-11CE-BFC1-08002BE10318}
The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then delete the upper and lower filters....
Then right click my computer go to manage the computer management windows will be opened
on the right side click device manager and then looking at the right side under DVD/CD-ROM Drivers there should be listed your optical drive name with an exclamation mark right click on it then uninstall
after these above steps are all done
RESTART YOUR COMPUTER THE SYSTEM WILL AUTOMATICALLY FIND THE DEVICE DRIVER AND REINSTALL IT THEN THERE YA GO!!!! HOPE THIS HELPS
IF THIS METHOD LISTED ABOVE FIXING YOUR PROBLEM PLEASE COMMON IT SO IT WILL HELP MORE PEOPLE FIXING THEIR PROBLEM TOO WITHOUT BRINGING THE COMPUTER TO THE SHOP AND PAY A RIDICULOUS PRICE TO FIX IT AND THE TECHNICIAN MAY ONLINE SEARCHING TOO AS YOU ARE DOING NOW THANK YOU AND HAVE A NICE DAY EVERYBODY
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